We recommend having the bike inspected by a professional mechanic after the first 60 miles of riding and every 300 miles after. The service intervals will greatly depend on the riding style, terrain, and weight. For example, electric bikes with occasional riding will be good for about 300 miles. If a rider chooses to take [...]
Yes, you can still register used products to receive the latest information about eJOE products and ongoing promotions. Please, keep in mind that online registration does not act as proof of purchase and cannot validate the warranty. For more information, visit the warranty section.
The serial number is printed either on the headtube of the frame above the front suspension fork or on the bottom of the downtube between crankarms. The regular format is AB01234567. In a respective Manual, you can find an image illustrating the location of the serial number.
Register now to receive the latest information about eJOE products and technologies, and to be the first to find out about our special offers and discounts. It is also useful in warranty- and service-related situations.
No, product warranties are activated on the day of purchase and are validated by retaining the original of your purchase receipt. Learn more in our warranty section.
Send us a quick message with your order details, date, and place of purchase, and one of our customer representatives will get back to you shortly.
At eJOE Bike, we apply green thinking to every action and every decision we make to preserve the environment and benefit our communities. The nature of our business is to focus on reducing not only carbon footprints but also on reducing waste. Our website www.ejoebike.net makes it easy to access the manuals and other useful [...]
Every eJOE electric bike is carefully packed and shipped 98% assembled. The final assembly is very easy to complete and does not require special skills or tools. You may only need a standard hex key set for partial assembly and adjustments. The comprehensive assembly and maintenance guidelines are included in the Manuals under the Support [...]
If an item is purchased through an authorized dealer, contact them directly for further instructions. If the order is placed and paid directly on the eJOE website, please, notify us as soon as possible of your intention to cancel or modify the order. Terms and conditions apply. Please, refer to our shipping policy for more [...]
Yes, you can place a pre-order for an item that is expected to be in stock soon. Contact us here to request more information about availability.