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What are the recommended service intervals?

By |2020-06-25T18:24:21-07:00June 25th, 2020||

We recommend having the bike inspected by a professional mechanic after the first 60 miles of riding and every 300 miles after. The service intervals will greatly depend on the riding style, terrain, and weight. For example, electric bikes with occasional riding will be good for about 300 miles. If a rider chooses to take [...]

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What if I bought my product used? Can I still register it?

By |2022-06-13T02:24:51-07:00June 25th, 2020||

Yes, you can still register used products to receive the latest information about eJOE products and ongoing promotions. Please, keep in mind that online registration does not act as proof of purchase and cannot validate the warranty. For more information, visit the warranty section.

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Where do I find a serial number?

By |2021-05-28T05:56:09-07:00June 25th, 2020||

The serial number is printed either on the headtube of the frame above the front suspension fork or on the bottom of the downtube between crankarms. The regular format is AB01234567. In a respective Manual, you can find an image illustrating the location of the serial number.

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What are the benefits of the registration?

By |2022-06-13T02:28:00-07:00June 25th, 2020||

Register now to receive the latest information about eJOE products and technologies, and to be the first to find out about our special offers and discounts. It is also useful in warranty- and service-related situations.

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My bike was delivered without owner’s manual. Where can I find it?

By |2022-06-13T02:32:53-07:00June 25th, 2020||

At eJOE Bike, we apply green thinking to every action and every decision we make to preserve the environment and benefit our communities. The nature of our business is to focus on reducing not only carbon footprints but also on reducing waste. Our website www.ejoebike.net makes it easy to access the manuals and other useful [...]

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Is my bike shipped fully assembled? Do I need to prepare any tools?

By |2022-06-13T02:33:51-07:00June 25th, 2020||

Every eJOE electric bike is carefully packed and shipped 98% assembled. The final assembly is very easy to complete and does not require special skills or tools. You may only need a standard hex key set for partial assembly and adjustments. The comprehensive assembly and maintenance guidelines are included in the Manuals under the Support [...]

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Can I cancel my order?

By |2022-06-13T02:35:02-07:00June 25th, 2020||

If an item is purchased through an authorized dealer, contact them directly for further instructions. If the order is placed and paid directly on the eJOE website, please, notify us as soon as possible of your intention to cancel or modify the order. Terms and conditions apply. Please, refer to our shipping policy for more [...]

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