My model has been discontinued. Do you still carry parts for it?

Whether a model has been discontinued or upgraded to a newer version, we still carry replacement parts and accessories. Contact us to get the parts you need. We do our best to have all parts and accessories available for purchase, but if the item is out of stock, send us a message and one of [...]

By |2020-10-10T17:50:36-07:00June 25th, 2020||Comments Off on My model has been discontinued. Do you still carry parts for it?

Do you sell accessories and replacement parts?

Yes, we do. Go to Shop - Parts & Accessories to see purchase the accessories or replacement parts you need. If the item is not listed on our website, contact our customer service department and we will be happy to assist you. When submitting a contact form, please, provide information about your electric bike, such [...]

By |2020-06-25T16:45:05-07:00June 25th, 2020||Comments Off on Do you sell accessories and replacement parts?

Do you sell refurbished or open-box bikes?

We carry a selection of affordable refurbished or open-box bikes for commuting, touring, and entry-level riding. Refurbished or open-box products are always professionally inspected and repaired to ensure they work just like brand new ones, only they may have minor signs of wear and tear. The list of items can be found on our website [...]

By |2020-10-10T17:50:24-07:00June 25th, 2020||Comments Off on Do you sell refurbished or open-box bikes?

Do you offer free shipping?

Yes, we offer FREE shipping on all new electric bike orders going to the lower 48 continental U.S. Currently, we do not ship to Hawaii, Alaska, Puerto Rico, or internationally. Shipping fees for parts and accessories vary depending on the product and destination. "Free shipping" refers to standard shipping; expedited delivery or additional services such [...]

By |2022-06-13T02:37:41-07:00June 25th, 2020||Comments Off on Do you offer free shipping?

What forms of payment do you accept?

eJOE website offers a fast and secure payment processing system that supports credit and debit cards. If you would like to arrange a bike pick up at our location, in addition to credit and debit cards, we accept cash and checks. To make an appointment for a bike test ride or pick up at the [...]

By |2022-06-13T02:39:21-07:00June 25th, 2020||Comments Off on What forms of payment do you accept?

Where can I purchase eJOE Bike?

eJOE Electric Bikes are available for purchase in a variety of locations in the US, Colombia, and Canada. Visit Dealers page to find a dealer in your area. If you prefer to shop online, a quick search will provide lots of options including a direct purchase from our website www.ejoebike.net. For your protection, it is always [...]

By |2022-06-13T02:40:36-07:00June 24th, 2020||Comments Off on Where can I purchase eJOE Bike?

Do I need a license or insurance to ride my e-bike?

The electric bike industry is constantly evolving, and so do associated laws and regulations. Be sure to check local bicycle laws, guidelines, and standards. Always observe traffic regulations and do not lend your bicycle to anyone unfamiliar with it. eJOE bikes are not designed for use by children. If you decide to use a child [...]

By |2022-06-13T02:41:40-07:00June 24th, 2020||Comments Off on Do I need a license or insurance to ride my e-bike?

Do eJOE Bikes come in different frame sizes? How heavy are they?

To provide comfort and control, we designed electric bikes with one-size frames and the ability to adjust the handlebar and saddle and achieve the optimal seating position for people of different height. For more information about each bike’s dimensions and weight, go to Support - Manuals.

By |2022-06-13T02:42:55-07:00June 24th, 2020||Comments Off on Do eJOE Bikes come in different frame sizes? How heavy are they?

Where are eJOE Bikes manufactured and shipped from?

Every eJOE Bike model is carefully designed and tested in the United States of America. For manufacture and assembly processes, we work with our long-term and trusted business partners in Asia who have extensive experience and expertise in the bicycle industry. We visit the factories at least three times a year to set the goals, [...]

By |2022-06-13T02:44:07-07:00June 24th, 2020||Comments Off on Where are eJOE Bikes manufactured and shipped from?

What e-bike model will meet my needs?

eJOE electric bikes are geared toward different kinds of activities, such as commuting, traveling, relaxed cruising, aerobic exercising, etc. There is some variation within the models to accommodate any preferences. If you are looking to commute, EPIK models have all you need to be equipped for the streets and for compact storage. JADE comfort cruiser [...]

By |2022-06-13T02:45:26-07:00June 24th, 2020||Comments Off on What e-bike model will meet my needs?
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