I received a brand new eJOE but it is missing a part. What should I do?
Send us a quick message with your order details, date, and place of purchase, and one of our customer representatives will get back to you shortly.
My bike was delivered without owner’s manual. Where can I find it?
At eJOE Bike, we apply green thinking to every action and every decision we make to preserve the environment and benefit our communities. The nature of our business is to focus on reducing not only carbon footprints but also on reducing waste. Our website www.ejoebike.net makes it easy to access the manuals and other useful [...]
Is my bike shipped fully assembled? Do I need to prepare any tools?
Every eJOE electric bike is carefully packed and shipped 98% assembled. The final assembly is very easy to complete and does not require special skills or tools. You may only need a standard hex key set for partial assembly and adjustments. The comprehensive assembly and maintenance guidelines are included in the Manuals under the Support [...]