Here you can find a list of the most common questions we receive from customers about ordering, shipping, estimated delivery times, and more.
If an item is purchased through an authorized dealer, contact them directly for further instructions. If the order is placed and paid directly on the eJOE website, please, notify us as soon as possible of your intention to cancel or modify the order. Terms and conditions apply. Please, refer to our shipping policy for more [...]
Yes, you can place a pre-order for an item that is expected to be in stock soon. Contact us here to request more information about availability.
Yes, we do. Go to Shop - Parts & Accessories to see purchase the accessories or replacement parts you need. If the item is not listed on our website, contact our customer service department and we will be happy to assist you. When submitting a contact form, please, provide information about your electric bike, such [...]
Yes, we offer FREE shipping on all new electric bike orders going to the lower 48 continental U.S. Currently, we do not ship to Hawaii, Alaska, Puerto Rico, or internationally. Shipping fees for parts and accessories vary depending on the product and destination. "Free shipping" refers to standard shipping; expedited delivery or additional services such [...]
eJOE website offers a fast and secure payment processing system that supports credit and debit cards. If you would like to arrange a bike pick up at our location, in addition to credit and debit cards, we accept cash and checks. To make an appointment for a bike test ride or pick up at the [...]
COVID-19 UPDATE: We know these are difficult times for everyone, and we have been beyond grateful for the positive messages we have received from the eJOE Bike community. Because the situation is complex and constantly developing, our delivery times may not be as consistent as we aim for them to be. Unfortunately, shipping carriers have [...]
After placing an order, you will receive a confirmation email stating that the order is received. Once the order is processed, we will provide you with a tracking number to monitor the status of the shipment. All eJOE electric bikes, parts, and accessories are shipped from California using Less-Than-Truckload (LTL), FedEx, UPS, or USPS Priority [...]