Here you can find a list of the most common questions we receive from customers about ordering, shipping, estimated delivery times, and more.

Can I cancel my order?

If an item is purchased through an authorized dealer, contact them directly for further instructions. If the order is placed and paid directly on the eJOE website, please, notify us as soon as possible of your intention to cancel or modify the order. Terms and conditions apply. Please, refer to our shipping policy for more [...]

By |2022-06-13T02:35:02-07:00June 25th, 2020||Comments Off on Can I cancel my order?

Do you sell accessories and replacement parts?

Yes, we do. Go to Shop - Parts & Accessories to see purchase the accessories or replacement parts you need. If the item is not listed on our website, contact our customer service department and we will be happy to assist you. When submitting a contact form, please, provide information about your electric bike, such [...]

By |2020-06-25T16:45:05-07:00June 25th, 2020||Comments Off on Do you sell accessories and replacement parts?

Do you offer free shipping?

Yes, we offer FREE shipping on all new electric bike orders going to the lower 48 continental U.S. Currently, we do not ship to Hawaii, Alaska, Puerto Rico, or internationally. Shipping fees for parts and accessories vary depending on the product and destination. "Free shipping" refers to standard shipping; expedited delivery or additional services such [...]

By |2022-06-13T02:37:41-07:00June 25th, 2020||Comments Off on Do you offer free shipping?

What forms of payment do you accept?

eJOE website offers a fast and secure payment processing system that supports credit and debit cards. If you would like to arrange a bike pick up at our location, in addition to credit and debit cards, we accept cash and checks. To make an appointment for a bike test ride or pick up at the [...]

By |2022-06-13T02:39:21-07:00June 25th, 2020||Comments Off on What forms of payment do you accept?

What do I need to know about the delivery process?

COVID-19 UPDATE: We know these are difficult times for everyone, and we have been beyond grateful for the positive messages we have received from the eJOE Bike community. Because the situation is complex and constantly developing, our delivery times may not be as consistent as we aim for them to be. Unfortunately, shipping carriers have [...]

By |2022-06-13T02:50:40-07:00April 19th, 2019||Comments Off on What do I need to know about the delivery process?

What happens after I place an order?

After placing an order, you will receive a confirmation email stating that the order is received. Once the order is processed, we will provide you with a tracking number to monitor the status of the shipment. All eJOE electric bikes, parts, and accessories are shipped from California using Less-Than-Truckload (LTL), FedEx, UPS, or USPS Priority [...]

By |2022-06-13T02:52:51-07:00April 19th, 2019||Comments Off on What happens after I place an order?
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